Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Kae Pilot (the “Service”), operated by KaeStack (“we”, “us”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

1. Your account

You must provide accurate information when registering and keep your credentials secure. You are responsible for activity that happens under your account, including actions taken by teammates you invite into a workspace. You must be at least 16 years old to use the Service. Some platforms we integrate with set a higher minimum age for their own accounts, and those rules still apply to you.

We recommend enabling two-factor authentication. Tell us promptly if you believe your account has been accessed without your permission.

2. Connecting third-party platforms

The Service lets you connect accounts on third-party platforms via each platform's own OAuth authorization or API credentials. Today those platforms are Facebook, Instagram, Threads, X, LinkedIn, Pinterest, TikTok, YouTube, Bluesky, Mastodon, Reddit, Tumblr, Telegram, Discord, LINE, WhatsApp, Google Business Profile, and WordPress, plus our own embeddable web chat widget. We may add or remove integrations over time, including where a platform changes or withdraws its API.

You are solely responsible for complying with each platform's own terms of use, community guidelines, and API policies for any content you publish or any message you send through the Service. We are not responsible for actions a platform takes against your account (suspension, rate limiting, content removal) as a result of content you chose to publish.

3. Workspaces, teammates, and the people you talk to

A workspace owner controls who is invited, what role each person has, and what that role can see. Anyone you invite can access the content, inbox, contacts, and analytics for that workspace within the limits of their role, so invite deliberately.

Where the Service stores information about people who are not our users — customers who message your connected accounts, contacts in your address book, visitors to your chat widget — you remain responsible for that data. You confirm that you have a lawful basis to collect and process it, that you have given those people whatever notice the law requires, and that our processing it on your behalf does not breach any obligation you owe them. We handle that data as described in our Privacy Policy .

4. Messaging, broadcasts, and consent

The Service can send direct messages and broadcasts to lists of contacts. You may only message people who have opted in to hear from you, and you must honour opt-out requests promptly. You are responsible for complying with anti-spam and electronic marketing laws that apply to you, and with each messaging platform's own rules, which are often stricter — for example limits on messaging a user outside a defined window after their last message, and rules on which message templates may be used.

We may suspend broadcast features on an account that generates substantial spam complaints or platform policy violations.

5. Acceptable use

You agree not to use the Service to:

• Publish or send content that is illegal, infringing, or violates a connected platform's policies.
• Send unsolicited bulk messages, or message people who have not consented or who have opted out.
• Attempt to gain unauthorized access to another workspace, account, or our infrastructure.
• Reverse engineer, scrape, or resell the Service without our written permission.
• Circumvent plan limits, rate limits, or metering.
• Use the AI features to generate content that impersonates a real person without consent, or that is deceptive or harmful.

We may suspend or terminate accounts that violate this section, with notice where reasonably possible.

6. Your content

You retain ownership of the content you upload or create through the Service. You grant us a limited license to store, process, and transmit that content solely to operate the Service — for example, to publish it to the platforms you have connected, or to generate AI drafts at your request. We do not claim ownership of your content, and we do not use it to train AI models.

7. AI features

AI drafts, captions, hashtags, and reply suggestions are generated by a third-party model provider selected in your workspace settings, and your prompt and related content are sent to that provider to produce them. Output can be inaccurate, biased, or unintentionally similar to existing material. You are responsible for reviewing anything the AI produces before you publish or send it, and for the consequences of publishing it. We make no warranty that AI output is accurate, original, or fit for any particular purpose.

8. Subscriptions and billing

Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) through our payment processor, Stripe. Plans include a number of seats; adding teammates beyond that number adds billable seats to your subscription. Fees are non-refundable except where required by law. You can cancel anytime; cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then. We may change pricing with at least 30 days' notice to active subscribers.

If a payment fails, we may downgrade or suspend access to paid features until it is resolved.

9. Plan limits and fair use

Plans carry limits — connected accounts, scheduled posts, seats, AI generations, and usage of paid platform APIs. We meter these and may block actions that would exceed your plan's allowance. Some platforms charge us per API call; where your usage of those platforms is metered, the limits shown in your billing settings apply.

10. Free trials

Free trials are provided at our discretion and may be modified or discontinued at any time without notice, without liability to you. A trial is offered once per workspace.

11. Service availability

We aim for high availability but do not guarantee uninterrupted access, and we do not currently offer a contractual uptime guarantee. Scheduled maintenance, and outages or API changes on the third-party platforms we integrate with, may affect the Service. Scheduled publishing depends on those platforms accepting our requests at the time you chose; we are not liable for a post that a platform rejects, delays, or rate-limits.

12. Disclaimers and limitation of liability

The Service is provided “as is” without warranties of any kind, express or implied. To the maximum extent permitted by law, Kae Pilot will not be liable for indirect, incidental, or consequential damages, or for any loss of data, revenue, or profits arising from your use of the Service. To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.

13. Termination

You may close your account at any time — see our Data Deletion instructions . We may suspend or terminate your access for violation of these Terms, non-payment, or as required by law. Sections of these Terms that by their nature should survive termination will do so.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email to workspace owners at least 14 days before they take effect. Continuing to use the Service after that date means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms or the Service.

Nothing here removes any right you have to bring a claim in the courts of your own country, or to rely on consumer protection law that applies to you and cannot be varied by agreement.

16. Contact us

Questions about these Terms: kaepilot.com@gmail.com